Question 1

How do you label the digitized files?

Accepted Answer

Each item you bring in will be assigned a unique item number sticker, which will correspond to the saved digital file, ensuring easy identification and access.

Question 2

Is it possible to use my own flash drive for the digitization process?

Accepted Answer

We’ve found that using customer-provided flash drives can pose risks to our computer systems, so we kindly ask that you allow us to provide the necessary storage for your digitized memories.

Question 3

How long are my links active for?

Accepted Answer

• Provided links will remain active for 6 months post invoice payment and can be reactivated at any time. This is to help ensure we are not utilizing storage space for customers who no longer need access to their files. 
 • Custom links will remain active for 12 months post invoice payment and can be reactivated at any time. This is to help ensure we are not utilizing storage space for customers who no longer need access to their files.

Question 4

Where can I find my link to access my files?

Accepted Answer

Access links will be listed on the invoice under the “Online Memory Access” line item.

Question 5

How will the quality of my digitized home movies compare to modern standards?

Accepted Answer

When we digitize your home movies, the quality will reflect the original format's limitations. For instance, VHS tapes have a resolution of 333 x 480 pixels, which is significantly lower than today's HD (1280 x 720 pixels) or 4K (3840 x 2160 pixels) standards. This means that while your digitized memories will be preserved, they won't match the sharpness of modern digital videos. Fun Fact: VHS tapes store data on a magnetic ribbon in lines and columns, with 333 columns and 480 lines of data.

Question 6

How long will it take to complete my digitization project?

Accepted Answer

We typically complete digitization projects within 7 to 10 business days, ensuring each memory is handled with the utmost care and attention.

Question 7

Why do my digitized videos appear grainy on a large screen?

Accepted Answer

Think of it like stretching a small photo to fit a large frame; it becomes blurry and you notice more imperfections. Similarly, VHS tapes have fewer pixels, so when played on a large screen, the image gets stretched, making it appear grainy and less clear.

Question 8

When do I get my password to access my files?

Accepted Answer

Once the invoice is paid, you will receive your password within 5 minutes via email.

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