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Each physical item that is brought in will receive an item number sticker. These stickers will correspond with the saved digital file.

We are unable to accept customer provided flash drives due to the potential outside harm to our computer systems.

Provided links will remain active for 6 months post invoice payment and can be reactivated at any time. This is to help ensure we are not utilizing storage space for customers who no longer need access to their files. Custom links will remain active for 12 months post invoice payment and can be reactivated at any time. This is to help ensure we are not utilizing storage space for customers who no longer need access to their files.

Access links will be listed on the invoice under the “Online Memory Access” line item.

Home Movies VHS Tapes - 333 x 480 pixels VHS-C Tapes - 333 x 480 pixels Betamax - 333 x 486 pixels Hi8 Tapes - 400 x 480 pixels Today's Standards HD - 1280 x 720 pixels Ultra HD - 920 x 1080 pixels 4k - 3840 x 2160 pixels These resolutions are much lower than modern digital video standards, which is why digitized versions of these tapes won't match the quality of today's high-definition or ultra-high-definition videos. Fun Fact: Movie tape is magnetic ribbon that stores data in lines and columns. VHS tapes have 333 columns of data with 480 lines of data. (333x480) HD movies have 1280 columns of data with 720 lines of data (1280x720)

Our typical turn around is 7 to 10 Business Days.

Imagine you have a small picture and you stretch it to make it bigger. The picture will look blurry and you might see lots of tiny dots. This is similar to what happens with VHS videos on big screens. Since home movie tapes have fewer pixels, when you play them on a big screen, those pixels get stretched out. This makes the picture look grainy and less clear.

Once the invoice is paid, you will receive your password within 5 minutes via email.