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TERMS OF SERVICE AGREEMENT

Last Updated: January 1, 2026

 

PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE WEBSITE (THE “SITE”) OR OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

 

This Terms of Service Agreement ("Agreement" or "Terms") is a legal agreement between you, the user, and Vintage Solutions, LLC (or "we," "us," or "our"), a company offering digital and consultation services.

 

1. General Terms and Acceptance of Agreement

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. Your continued use of the Site or Services constitutes your acceptance of any updates or changes to this Agreement.

 

2. Services and Service-Specific Policies

Vintage Solutions, LLC primarily provides personalized digital and consultation services, including the digitization of physical materials and photo/video recovery services.

 

A. Return and Cancellation Policy

Due to the nature of our services, we do not accept returns or cancellations once a project has entered the "In Progress" stage.

  • In Progress Status: A project is considered "In Progress" at one of two key junctures: upon acceptance of a formal quote (if applicable) or upon drop-off of physical items for digitization at our office.

  • Physical Items: Physical items provided by the client for the digitization service are returned to the client upon completion of the service. A conventional product Return Policy for physical goods does not apply.

  • Store Credit: Store credit may be offered in certain circumstances at the sole discretion of Vintage Solutions, LLC.

B. Refund Policy

Refunds are assessed on a case-by-case basis based on satisfaction with the service provided and fees paid.

  • Service Dissatisfaction: If you are dissatisfied with the final delivered service, you should contact hello@myvintagesolutions.com within seven (7) days of delivery.

  • Errors in Service Delivery: If the final digital product is corrupted or improperly digitized due to an error on our part, we will, at our sole discretion, re-perform the service at no additional cost or offer a full or partial refund for the defective portion.

 

C. Data Recovery Service Disclaimers

 

For Photo and Video Recovery Services, the following terms apply:

  • No Guarantee of Recovery: Data recovery is not always successful, and full or partial recovery cannot be guaranteed.

  • No Liability for Further Damage: We are not liable for any further damage to the device or data during the recovery process.

  • Client Responsibility: The client is responsible for maintaining their own backups.

  • “No Recovery, No Fee”: If offered, this policy is subject to a clear definition of what constitutes "no recovery" (e.g., no usable data recovered) and any associated terms.

3. Risk of Loss, Liability, and Warranties

 

A. Risk of Loss of Materials

  • While we employ a comprehensive system for receiving and tracking materials, you acknowledge that materials (including aging film, photos, or audio tapes) could be misplaced, mismatched, or sustain damage during the digitization process, especially if the items are already deteriorating prior to our receipt.

  • Except in cases of our gross negligence or willful misconduct, you agree to hold Vintage Solutions, LLC harmless regarding the third-party online file delivery service (e.g., Google Drive and Dropbox). This includes any loss, destruction, or corruption of the Digitized Materials or Your Files.

B. Limitation of Liability

 

Vintage Solutions, LLC shall not be liable to you for any punitive, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages related to the loss of any profits, goodwill, use, or data. This limitation of liability expressly applies to lost profits, lost data, or business interruption arising from the recovery service.C. Warranty Disclaimers

 

THE USE OF VINTAGE SOLUTIONS, LLC SERVICES AND SOFTWARE ARE AT YOUR SOLE RISK. OUR SERVICES AND SOFTWARE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.4. User Conduct and Content

  • Prohibited Conduct: You agree not to use our products or Site for any illegal or unauthorized purpose or to violate any laws in your jurisdiction. Prohibited conduct also includes uploading content that is unlawful, harassing, defamatory, or infringes upon any intellectual rights of any other party.

 

5. Dispute Resolution and Governing Law

 

A. Arbitration and Class Action Waiver

 

Any dispute or claim arising from your use of Vintage Solutions, LLC's services will be resolved through binding arbitration rather than in a court of law.

  • Waiver: You and Vintage Solutions, LLC both expressly waive any right to bring claims against each other as class members in any class or representative action.

  • Procedure: Arbitration will be conducted by a single arbitrator in accordance with the American Arbitration Association (AAA) rules. The arbitration will take place in the State of Ohio, in Franklin County, or as close to it as possible.

B. Governing Law

 

This Agreement shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions.6. Intellectual Property Rights

 

All Vintage Solutions, LLC trademarks, copyrights, trade names, service marks, and logos are and shall remain the property of Vintage Solutions, LLC. You agree not to display or use these marks without obtaining our prior written consent.

 

7. Contact Information

 

If you have any questions or concerns regarding this Terms of Service Agreement, please contact us at:

  • Email: hello@myvintagesolutions.com

  • Telephone Number: (614) 787-5060

  • Mailing Address: Vintage Solutions, LLC, 200 East Campus View Blvd Suite 200, Columbus, Ohio 43235

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